Patient Partnership Quality Mark (PPQM)
The Patient Partnership Quality Mark (PPQM) is one of two awards offered by the Royal College of Chiropractors and is awarded to recognise excellence in terms of meeting patient expectations. Practices are required to demonstrate they meet patient expectations in a wide range of areas, as identified by the lay members of the lay partnership group, including the following:
- Booking systems and out-of-hours cover
- Cleanliness and safety
- Patient education
- Record keeping
- Other forms of care offered
Every two years we are then required to exceed the previous requirements and so this demonstrates our commitment to continual improvement and patient satisfaction.
We are honoured to have received such a prestigious award from the Royal College of Chiropractors.
More updates coming soon!